I’m going to walk you through how to locate and download your digital purchase on Etsy. I sell digital downloads on Etsy and one of the top questions I get from my customers is where is my file? 

Where Is My Download?

There are three ways to access your download:

1. Immediately after your purchase you’ll see a view your files link which goes to the Downloads page. Here, you can download all the files associated with your order.  Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card on Etsy, confirmation might take a few minutes. Keep refreshing the page until it’s available. 
2. Etsy will also send you a download notification email. However, I find I don’t always get the emails (like never). I cannot even find them in my junk folder.
3. Access your download from your account.
   1. Sign in to Etsy.com and go to Your Account. This is in the top right corner and is your round profile picture.
   2. Go down to Purchases under your profile.
   3. You will see your orders. Next to the order, select Download Files. This goes to the Downloads page for all the files attached to your order. Download here.

There are generally no limits for when or how many times you can download a file. In most cases, you can access a file any time on your Purchases page.

If your payment is still processing, the Download Files button will be gray.

IMPORTANT: If you are downloading on your phone you have to go to ETSY.com through a web browser. Do not use the Etsy app. You will not have access to download from the app.

Check out this video for step by step instructions on how to dowloand (please note, Etsy has updated their menu you now go to the Purchases tab instead of Purchases and Reviews.

How Do I Unzip My Download?

This is an easy question with a more difficult answer. Why? Because there are so many different devices you can be using. I will attempt to walk you through most of them.

Unzip on My Laptop or Desktop

Windows 7 and 10

• Right-click on the Zip file (or double click if your computer sends the download to your download bar at the bottom)
• Choose “Extract All”
• Choose a location for the folder to be extracted into
• Keep the “Show extracted files when complete”, unchecked
• Click on the “Extract” button to start the extraction

Windows XP and Vista

• Double click on the zip folder
• In the window that opens, click on the “Extract all Files” link
• The “Extraction Wizard” will open, click “Next”
• Choose a destination for your unzipped folder
• Click “Finish” to complete the download

Mac

• Double click on the zip file
• Done

Check out this video for step by step instructions to unzip a file using a PC.

Unzip on My iPhone / iPad

• As stated above in the downloads section, you must access Etsy through a web browser and type in ETSY.com. You cannot use their app or open their app later when prompted by them. Downloads are currently not available through their app.
• Then, login and go to your Purchases tab, and navigate to the file you want to download. 
• From here, you can tap the Download Files link at the top. This will take you to a new page.

•  Hit the download cloud. Next, a message asking if you would like to download pops up, select Download. Your files will automatically download to your “Files” app.

• Then, click the blue download arrow in the top right hand corner.

• Tap the small bar that pops up and your iPhone will automatically redirect you to your iCloud Drive in your “Files” app where the .zip is automatically downloaded. If it doesn’t redirect you, just open your Files app and go into your Downloads folder.

• Tap on your zip folder. It will automatically extract the zip folder and all of the files will be accessible through a new folder. The new folder will have the same title as the zip folder but you will know the difference between the folders because the zip folder will end in .zip and will not allow you to access the individual files.
• Once this is done, move the files and rearrange as you see fit.

Unzip On My Android Device

• As stated above in the downloads section, you must access Etsy through a web browser and type in ETSY.com. You cannot use their app or open their app later when prompted by them. Downloads are currently not available through their app.
• Then, login and go to your Purchases tab, and navigate to the file you want to download. 
• Tap the download link by touching and holding or tapping the download icon.

•  Your phone will automatically download the files into your “Files” or “My Files” app, depending on which one you have. Some Android users find that they prefer using the free “Files by Google” app, which uses your Google Drive cloud storage to save and manage files.
• In the Files by Google app, tap Browse, then navigate to your digital download.
• Tap the .zip file and on the next screen, select Extract. It will automatically extract the zip folder and all of the files will be accessible through a new folder. The new folder will have the same title as the zip folder, but you will know the difference between the folders because the zip folder will end in .zip and will not allow you to access the individual files.
• Once this is done, move the files and rearrange as you see fit.

I hope this helped you access your Etsy purchase. Now it’s time to start creating!